Learning Pack Online is a comprehensive online service that offers the best in educational software for only $7.99 per month. With eight different services rolled into one, there is sure to be something for every user.
- One-stop homework help solution for parents and kids that's easy to use
- Comprehensive coverage of key school subjects across grades K-12
- Award-winning knowledge partners targeting different learning levels, and a leading online reference source
- Product-based progress reports for parents
- Engaging broadband video, animation and interactive tutorials to make learning more fun
- Available at charter.net/learning
Learning Pack Online Frequently Asked Questions
Select a help question from this list
What are my system requirements to access Learning Pack Online premium services?
Due to the high resolution and use of video with our premium content providers, we recommend that your computer meet the following minimum hardware and software requirements.
Note: Learning Pack Online premiums may not be optimized for Mac users and browsers other than Internet Explorer.
- Any Intel or AMD processor, 400mhz or faster
- Windows XP or newer operating system
- Internet Explorer 6.0 or higher (cookies enabled)
- Windows Media Player 9.0 or higher
- RealPlayer 6.0 or higher
- Macromedia Flash Plug-In (required for Charter Music)
- Shockwave Plug-in (required for Shockwave.com™ Unlimited)
- Active X Plug-in (for streaming video over IE)
- 256 MB RAM
- 16-bit sound card and speakers
- 65,000-color video display card
« Back to Top
What are my Learning Pack Online username and password?
The username is your complete Charter email address including the domain (for example, username@charter.net). The customer's portal login password is your Charter email password. Note: Some markets have other domains like chartermi.net; these domains will also work with the exception of “vanity domains” or custom domains created for businesses, commercial purposes, etc. These domains are not available to our residential customers. Also, if you insert the wrong domain name, you will not be able to log in. Per Charter's request, the error message does not specify the issue; it will only state that the username is invalid.
« Back to Top
What services are included in Learning Pack Online?
For $7.99/Month, you get access to the following premium subscriptions:
- Nick Jr. Boost- enjoy Nickelodeon's online educational service, ideal for children ages 3 through 6.
- Award Funways- a 3D virtual world with compelling learning tools, games and activities for Pre-K kids.
- Clever Island- interactive games developed by experts from Harvard, Hanna Barbera and the Learning Company, for kids grades K-3.
- I Know That- activities in Language Arts, Science, Math, Geography and more, for grades K-5.
- Hoopah KidsView- create a kid friendly view of your computer that is safe and image driven, for kids Pre-K to grade 6.
- DK Learning Games- includes 3D World Atlas, I Love Spelling, Punctuation Made Easy and many other activities for students Pre-K to grade 8.
- Encyclopedia Britannica- comprehensive encyclopedia trusted by over 7 million students, ideal for grades 4-12.
- Boston Test Prep- online help for SAT score improvement, exam drills, testing tips and test reducing anxiety activities, for students grades 9-12.
What is Nick Jr. Boost?
Nick Jr. Boost is an educational online subscription service brought to Charter customers by the creators of Nick Jr., people who really know kids. It's the same great educational service as myNOGGIN, just with a new exciting name! Designed for preschoolers through first graders, Nick Jr. Boost is an educational service that provides the same high quality learning experience that children love and parents trust, with an extra bonus: it's totally personalized.
Nick Jr. Boost Includes:
- Activities that suit your preschooler’s learning style
- Progress reports for Parents
- Educator curriculum
- Safe and ad-free environment
« Back to Top
What is Award Funways?
Funways is a 3D virtual world that children explore with the help of a personalized avatar
- Compelling learning tools, games, and activities
- Designed to promote learning in four key areas of literacy, math, creativity, and values
What is Clever island?
Clever Island, developed by leading child development expert and Harvard PhD Laurence Miller, is the ideal supplement to children's classroom activities.
- 90 interactive games and activities targeting 27 learning skills, regular updates
- Clever parent center with kids' progress reports
- Ranked above Disney and LeapFrog in AOL audience testing
- All content is premium
What is I Know That?
I Know That is premium content full of fun learning activities and games with hundreds of topics in math, language arts, science, social studies and more.
- Over 40 learning platforms
- Cross-disciplinary approach to Language Arts, Science, Math, Geography and more
- Safe social learning environment
- Game-like activities
- Premium service includes- Progress reports, Message Center, Homework Helpers, Quiz Center
« Back to Top
What is Hoopah Kidsview?
Hoopah Kidsview is a kid friendly view of your computer.
- Completely safe online environment for children.
- Protects kids all other files and programs.
- Image-driven—great for younger kids to play and learn with
What is DK Learning Games?
DK Learning is high-caliber content from well-known children's publisher Dorling Kindersley.
- Includes a wide range of a educational games and activities
- Titles are specially designed for kids preschool to pre-teen including 3D World Atlas, I Love Spelling, Punctuation Made Easy, And Many More
What is Encyclopedia Britannica?
Encyclopedia Britannica is the most comprehensive English-language encyclopedia.
- Over 120,000 articles, updated world atlas, thousands of images and videos, 300,000 articles
- Trusted by over 7 million students
- Premium service includes full articles, images, video and multimedia
What is Boston Test Prep?
Boston Test Prep is an SAT score improvement Program.
- Hundreds of exam drills, testing tips and strategies, students target weaknesses
- Builds confidence, reduces text anxiety
- BTP Blog test date reminder
- All content is premium
How do I know if my system has the latest Plug-Ins or Media Players?
Please find the link to our “Get Plug-Ins” located at the footer of www.charter.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
« Back to Top
Can anyone else access my Learning Pack Online subscription?
Unless you share your login information with others, only you will be able to access your premium online subscriptions. To prevent others from accessing your premium content, please keep your login information confidential.
« Back to Top
How often am I billed for Learning Pack Online?
Learning Pack Online will simply be included on your monthly Charter statement. No credit card or separate monthly bills are required; just easy access to the best online premium services!
« Back to Top
Troubleshooting Learning Pack Online
What's happening if I constantly have to log in for access to my subscription service?
You may have “Cookies“ turned off for your Web browser. Cookies allow the Charter system to recognize you and “find” your login and credentials as you navigate throughout the many content partners in your subscription. To switch Cookies on, click on Tools, Internet Options, and Privacy. Select a Privacy setting of ”Medium” or lower, which will enable Cookies and provide a seamless subscription content viewing experience.
« Back to Top
Who do I contact if I my Learning Pack Online service or my login fails?
If you can't access your content because of a failed password or broken link, please Contact Us or call 1-800 GET CHARTER.
« Back to Top
Why can't I log in to my Learning Pack Online services (for example, Nick Jr. Boost, Encyclopedia Brittanica) directly from their Web sites?
Learning Pack Online provides a unique bundle and discount for Learning Pack Online customers accessing the premium content through the Charter.net portal. In order to provide this service, you must log in through your Charter portal page, located at
www.charter.net.
« Back to Top
Why don't some of the controls or plug-ins work for me when using Netscape?
If you already had RealPlayer installed before you downloaded Netscape, you will have to re-install RealPlayer in order to make the controls work properly.
« Back to Top
I can't view my Learning Pack Online premium content when the video window appears. What is wrong and how do I fix it?
If you can't view www.charter.net or a premium content video stream:
- Certain content providers may require that you enable Javascript and ActiveX controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes.
- Alternatively, you can enable Cookies at this time in the Privacy settings. The “Default” security setting will switch on all three features at once. Click Apply to save the changes.
- You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Flash Player, Shockwave, or Windows Media Player, click on Get Plug-Ins, located in the footer of www.charter.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
- Finally, you may be experiencing Internet congestion that is causing slow download and streaming speeds. If the video player tries to re-buffer the stream more than 3 times during the video, close the video pop-up window and select a smaller stream. Internet congestion is common at peak usage hours, and unless it persists for more than an hour, you do not need to contact Charter.
« Back to Top