Due to the volume of law enforcement requests received by Charter, responsive information is generally provided within 10 to 12 business days. Call record detail requests and IP log detail requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond.
Service of Process by Law Enforcement
Charter Communications accepts service of subpoenas, warrants, court orders and other judicially authorized requests from law enforcement agencies by the following means, subject to payment of applicable costs below: Service by facsimile is preferred.
By Facsimile: (Preferred method of service) ATTN: Law Enforcement Paralegal Charter Communications, Inc. Facsimile: 314-909-0609
By Mail: ATTN: Law Enforcement Paralegal Charter Communications, Inc. – Legal Department 12405 Powerscourt Drive Saint Louis, Missouri 63131-3660 Facsimile: 314-909-0609 (preferred)
Acceptance of service by facsimile or mail is strictly conditioned upon payment of applicable charges. Charter reserves the right to require payment in advance and to withhold delivery of information until payment is received and/or to file appropriate motions with the courts.
We do not accept service at any other fax number and do not accept service at any of our local offices or facilities. Official service may also be made on the agent for service of process for Charter Communications, Inc. available from the secretary of state wherever we do business or on Corporation Service Company, 221 Bolivar Street, Jefferson City, Missouri 65101.
We do not accept service of civil subpoenas or requests for information from private parties by fax or mail. All such requests must be served on the agent for service of process for Charter Communications, Inc. available from the secretary of state wherever we do business. Charter’s ability to respond to civil requests is limited by the privacy requirements of Section 631 of the Communications Act of 1934 (codified at 47 U.S.C. § 551) and all other applicable federal and state laws. Please consult applicable laws and garner subscribers written, signed consent and/or proper judicial authorization prior to making any request.
Law Enforcement Cost Reimbursement (18 U.S.C. § 2706)
To defer the cost to Charter for compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child pornography or abduction investigations; and (2) Charter subscriber telephone toll record and listing requests that are not voluminous in nature:
$50.00 - Per lookup for basic information
$25.00 - Per lookup for preservation of records
$0.10/Page - For photocopies and facsimiles exceeding ten pages
$15.00 - Minimum for overnight delivery service (Charter will fax response unless otherwise CLEARLY instructed.)
Make checks payable to Charter Communications, Inc. (Tax ID# 43-1857213) and mail payment to Law Enforcement Paralegal, Charter Communications – Legal Department, 12405 Powerscourt Drive, Saint Louis, Missouri 63131. Any and all arrangements for payment by wire transfer should be arranged with the Law Enforcement Paralegal.
All requests will be handled in the order received, subject to pending emergency requests. Requesting parties will be provided an invoice at the time of disclosure. Additional charges may apply for (i) requests that are voluminous in nature, (ii) requests for information that are not retrievable in the ordinary course of business, (iii) Court Orders requiring the installation of pen register/trap and trace devices, and (iv) Court Orders requiring interception of communications.
Status Requests and Questions
To prevent delays in response to your request and those of others, please do not ask for the status of a request for 12 business days for subscriber information and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status. All questions must be submitted in writing along with a copy of the subpoena and response. Telephone inquiries cannot be accepted.
Emergency Contact Information (LAW ENFORCEMENT ONLY)
Law Enforcement Response Team On-call Phone 1-866-894-0103 This number is staffed Monday through Friday, 8:00am – 5:00pm, central standard time; and is monitored 24/7 for law enforcement EMERGENCIES ONLY (immediate danger of death or serious physical injury to any person). This contact number should not be used for status requests or specific questions about any Charter response.